This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.
Subjects covered include the role of communication, the assessment of risks in conflict situations and follow up practices after such events.
To register for this qualification, learners are required to meet the following entry requirements:
- must be aged 16 and over
WHAT DOES THE QUALIFICATION COVER?
The Highfield Level 2 Award in Conflict Management (RQF) has been developed to meet the requirements of individuals who require training in conflict management.
The objective of the qualification is to:
- Support a role within the workplace, especially those that have a customer facing role and deal with service users and/or the public; and
- Provides learners personal growth and engagement in learning
The qualification provides learners with the knowledge and understanding in conflict management. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise.
HOW LONG WILL IT TAKE ME TO ACHIEVE THIS QUALIFICATION?
To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 16-hours, 11-hours of which are guided learning (GL) which totals 2 days training.
The delivery may be adjusted in accordance with learners needs and/or local circumstances.
HOW IS THIS QUALIFICATION ASSESSED?
The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 to pass.
£200 per learner
HOW TO REGISTER TO TAKE THIS COURSE?
Level 2 Award in Conflict Management Course availability can be viewed on our BOOK A COURSE page.
- Contact our office on 01382 322330
- Contact the trainer by Mobile / WhatsApp on 07858415722.
Please let us know how your course is to be funded on your initial contact with us:
- or funded by Skills Development Scotland ITA (Individual Training Accounts can help with upto £200 funding towards your course cost depending on candidate eligibility).
Available courses through ITA Funding for Hawkhill Training can be found and applied for through Skills Development Scotland here.